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A few lines are enough — the process that costs the most time, roughly how often it happens, and which systems are involved. You do not need requirements documents, and you do not need to know whether AI is the right answer; that is what the call is for. If the honest answer is that a database and two clean interfaces would serve you better, we will say so.
Not sure which service fits? The custom AI software page describes the fixed-price process end to end, and the industries page shows where similar work usually starts. Who you will be talking to is described on the about page; full company details are in our legal notice.